Make a claim

To make a claim simply get in touch

To find out more about the claim process, read our step-by-step guide or view frequently asked questions.

The Claim Process

Your step-by-step guide through what to expect when making a claim:

Step one

First, we will contact you to obtain the necessary details that enable your claim to be put in motion. Your case will be handled by an expert personal injury lawyer, whose team will collect the evidence required to resolve your claim as soon as possible and on the very best terms possible.

Step two

We offer a no win no fee personal injury claims service. Where possible we will look to ensure that there are no deductions from your damages. Most lawyers will seek to take a Success Fee of up to 25% from your compensation. Where possible we will offer a 0% Success fee and when circumstances are such that this is not possible we will cap any success fee deduction at 15%”

Step three

When injuries are serious, the claim involves complex issues or there is a dispute over who is to blame, our technical teams and litigation lawyers handle the case, making home visits where appropriate.

Step four

Our personal injury business works with experts around the UK including orthopaedic surgeons, psychiatrists, neurologists, accountants, engineers, care experts and accident reconstruction specialists who can provide expert reports to support your claim.

Step five

Where injuries are less severe, most people usually want a proper and fair settlement as fast as possible and with the minimum of fuss. As a large business which has successfully handled tens of thousands of claims over the past 30 years, we are well known by numerous insurers, which often results in the speedy resolution of claims. We focus on achieving the best possible outcome for you, without getting bogged down in legal battles.

Step six

Our business also has specialist rehabilitation providers throughout the UK. Part of our client care includes offering appropriate treatment such as physiotherapy or counselling to help injured victims to recover.

Step seven

If negotiations with an insurance company fail to achieve an acceptable result, our solicitors will take the case to Court if we think we can achieve a better result for you. Our personal injury solicitors have extensive experience taking claims to Court and we work closely with barristers around the UK.

By using our expert business with all the resources associated with a global £236 million turnover group, you can be sure that you have right people on your side, with the right experience to handle your claim.


When should I make a claim?

If you have been involved in a non-fault accident, it’s important to commence a claim as soon as possible. This is for various reasons such as ensuring we have all details for the other party, can contact any witnesses early, can look at arranging rehabilitation for you and seeking an admission of fault from the other party as soon as possible.

Claims generally have to be commenced within three years of the accident occurring – although there are exceptions to this, so it is important that you speak to us as soon as possible.

We will take all necessary details in our initial conversation and put your claim in motion. Your file will then be allocated to a lawyer that specialises in the area of law appropriate to you.

Please call our lawyers on Freephone 0151 243 0600 or contact us via the online form should you wish to discuss matters further.

What can I claim for?

Personal Injury

You can claim damages for pain, suffering and loss of amenity. This also includes psychological injuries suffered.

Even if you have already made a recovery from your symptoms, you can still claim compensation.

  • Associated losses such as Lost earnings
  • Employers outlay
  • Policy Excess/vehicle repairs
  • Car hire
  • Vehicle recovery and storage
  • Care and Assistance
  • Rehabilitation
  • Damaged property/belongings

We would advise that you keep all documentation in support of your losses, as we will need to provide copies to the fault parties’ insurer at some point.

Will I keep all of my compensation?

In the event that you win your claim then we will seek to recover our costs from the fault party and/or their insurers. Most lawyers will seek to take a deduction of up to 25% from your compensation by way of a Success Fee. Resolution Law will not. Instead, we will assess each case individually to see if a 0% success fee is possible. If it is not, we will cap any success fee deduction at 15%.

Who will pay my legal costs?

Our costs will be met by the insurers of the fault party. In many circumstances they are set by a tariff or are fixed.

We may enter into a no win no wee agreement with you. If so, where possible we will look to ensure that there are no deductions from your damages. Most lawyers will seek to take a deduction of up to 25% from your compensation by way of a Success Fee. Resolution Law will not. Instead, we will assess each case individually to see if a 0% success fee is possible. If it is not, we will cap any success fee deduction at 15%.

How long will the claim take?

This very much depends on your recovery and could be anything from a couple of months to a few years. The earlier you recover from your injuries, the more likely your claim will settle quickly.

The longer your symptoms continue – and the degree of how they affect you and the losses they are causing, may mean your case takes longer to settle. In such cases, this does not mean you will have to wait until your case concludes before you receive any damages – we would apply for interim payments on your behalf.

We will provide you with an estimate as to how long we think your claim will take to settle early on – and if that timescale changes we’d let you know and explain why.

What is important is that you receive the maximum damages you are entitled to.

How much compensation will I receive?

There are two main parts to your compensation.

The first covers your pain – both physical and emotional, suffering and any loss of amenity. This is assessed with the help of independent medical evidence (we are unable to obtain a report from your GP or any treating Doctor). There are guidelines used by the Court and previously reported case law which help us assess the value of your claim based upon your evidence and the medical evidence. When we review the medical evidence we will provide you with our valuation at that stage.

The rest of your compensation relates to any financial losses and expenses – both past and possible future ones. These are assessed according to the evidence that we can gather to prove the amount that you have lost and those losses were reasonably incurred as a result of the accident. You are under a duty to mitigate (minimise) your loss and we will explain this further to you once instructed. These losses may include things such as lost earnings, damages property, medical expenses, policy excess and travel expenses.

Will I have to go to Court?

The chances of you having to attend Court are very slim as the vast majority are settled without the need of a final hearing. Indeed, even if your claim proceeded to a final hearing even then you may not have to attend.

We would advise you at any stage of your claim if there was a chance you would have to attend court. If you did then you would be accompanied and represented by one of our staff or a specially appointed Barrister.

Will I need to see a Doctor?

Yes. In order to support your claim we require independent medical evidence.

That report – or reports should you need to see more than one expert – will outline the injuries you have suffered, the treatment received (or recommended – which we could arrange) and set out a prognosis. That would then enable us to value your claim.

Furthermore, the report may be required to support certain heads of loss you were seeking to recover. For example, if you had time off work and suffered lost earnings, you would need independent medical evidence to say that time off was reasonable in light of the injuries suffered.

What if I need rehabilitation?

In the first instance, we would always suggest that you discuss rehabilitation with your own GP or medical team. If there is a delay in arranging the same that way, it may well be you are part of a scheme via work that provides private rehabilitation through an organisation such as BUPA.

However, if you are unable to arrange rehabilitation yourself, we can approach the fault insurer to agree the funding of the same and make the arrangements for you – at no cost to yourself. Rehabilitation can take many forms such as physiotherapy and CBT (Cognitive Behavioural Therapy).

What if I’m off work due to my injuries and suffering financial hardship?

Once the other party admit liability and we have evidence in support of your losses – we can approach them for an interim payment.

Make a Claim

Call us on 0151 243 0600

Or contact us and we will get in touch
to discuss your claim.